Frequently Asked Questions (FAQ) | ONE O EIGHT Golf

This guide covers the most common questions about ordering, shipping, returns, and product support for ONE O EIGHT and CYCLUX CNC-milled putters.

1. Ordering & Support

How do I place an order?

Placing an order is simple:

  • Select your preferred putter model.
  • Customize options such as length, lie angle, grip, finish, and engraving if available.
  • Add the product to your cart and proceed to checkout.
  • Enter accurate shipping and billing information.
  • Complete your order using our secure payment system.

Do I need an account to order?

No, you can check out as a guest. Creating an account allows you to track orders, save preferences, and access your order history more easily.

How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking link. For more details on delivery times, please review our Shipping Policy.

Do you ship to P.O. Boxes?

At this time we do not ship to P.O. Boxes. Please provide a full street address for delivery.

2. Product Details

How are ONE O EIGHT / CYCLUX putters manufactured?

Our putters are CNC-milled from premium materials and engineered for Zero Point Controlβ„’ alignment, stability, and roll consistency. Each putter is thoroughly inspected through certified quality control systems.

How do I choose the right putter length?

Most golfers fit within the 33"–35" range:

  • 33"–34": Players with a more compact posture or eyes directly over the ball.
  • 34"–35": Players with a taller posture or more upright stance.

If unsure, we recommend starting with 34" and adjusting based on comfort and stroke consistency.

Which putter weight is right for me?

  • Standard Weight – Balanced feel for most green speeds.
  • Heavy Weight – Added stability and smoother tempo, especially on shorter putts.
  • Tour-Preferred – Enhanced face control for players with a repeatable stroke.

3. Payments & Returns

Which payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout. Available options may vary by region.

How is sales tax applied?

Sales tax is calculated at checkout based on your shipping address and local regulations.

Can I return or exchange a product?

We want you to be fully satisfied with your purchase. Returns and exchanges are possible under specific conditions. For full details, please review our Refund Policy.

4. Warranty & Product Support

Do your putters come with a warranty?

Yes, ONE O EIGHT putters are covered by a Limited Warranty against manufacturing defects. For full coverage terms, please read our Warranty.

How do I get help with my order or product?

Our support team is available to assist with order issues, product questions, and warranty claims.Β 

CONTACT INFO one o eight, INC | LAKE ROAD, MORRIS TOWNSHIP, NJ 07960


Business Hours: Mon–Fri, 9:00 AM – 5:00 PM EST

5. More Information