Shipping policy

ONE O EIGHT SHIPPING POLICY

Effective Date: December 12, 2025

Website: https://www.108golf.com
Contact: info@108golf.com

ONE O EIGHT INC. (“we,” “us,” “our”) fulfills all orders from our distribution center in Daegu, South Korea. By placing an order on our Website, you agree to the following Shipping Terms.

1. ORDER CONFIRMATION & PROCESSING TIME

  • Orders are processed within 2–3 business days after full payment is received.
  • You will receive an order confirmation email, followed by a shipping confirmation with tracking information once dispatched.
  • Orders placed during holidays, promotions, or high-demand periods may experience slight delays.
  • Pre-order items follow the estimated shipping date stated on the product page.

2. SHIPPING METHODS & ESTIMATED DELIVERY TIMES

We ship worldwide using premium carriers such as DHL Express, EMS Premium, FedEx, or UPS, depending on destination and service availability.

  • United States: 5–10 business days (Standard), 3–5 business days (Expedited)
  • Canada: 5–12 business days
  • Europe (EU/UK): 5–12 business days
  • Australia / New Zealand: 5–10 business days
  • Japan: 3–6 business days
  • Singapore / Southeast Asia: 4–8 business days
  • Middle East: 6–12 business days
  • South Korea (Domestic): 1–3 business days

These timeframes are estimates only. Weather conditions, customs processing, or carrier delays may extend delivery times.

3. SHIPPING COSTS

  • Shipping fees are calculated at checkout based on destination, weight, and service level.
  • Occasional promotional free shipping may apply, as stated on the Website.

4. CUSTOMS, DUTIES & TAXES

  • International shipments may be subject to customs inspections, import duties, VAT, and taxes.
  • These charges are not included in product prices or shipping fees.
  • The buyer is responsible for all applicable customs duties and taxes.
  • We cannot mark shipments as “gift” or undervalue orders due to legal restrictions.

5. TRACKING INFORMATION

  • All shipped orders include a tracking number.
  • Please allow up to 24 hours for tracking updates.
  • If tracking does not update after several days, contact us at info@108golf.com.

6. LOST, DELAYED, OR DAMAGED PACKAGES

  • We are not responsible for delays caused by carriers, incorrect addresses, or customs processing.
  • If an item arrives damaged, contact us within 48 hours with photos.
  • We will assist with carrier claims where applicable.
  • Once a package is marked “Delivered” by the carrier, replacements cannot be guaranteed.

7. PRE-ORDER SHIPPING TERMS

  • Pre-order items ship according to the estimated date on the product page.
  • Shipping dates may change due to production or logistics conditions.
  • Customers will be notified of significant delays.

8. CHANGES TO SHIPPING INFORMATION

  • Shipping addresses cannot be changed after an order has shipped.
  • If an incorrect address was entered, contact us immediately—changes may not always be possible.

9. RETURNS & EXCHANGES

All returns must follow our Refund & Return Policy. Return shipping fees are generally the customer’s responsibility unless the return is due to our error.

10. CONTACT

CONTACT INFO one o eight, INC | LAKE ROAD, MORRIS TOWNSHIP, NJ 07960

Customer Support (Text Only): +1 (332) 253-4656 Email: info@108golf.com

Business Hours: Mon–Fri, 9:00 AM – 5:00 PM EST